Refund policy

Return Policy for Pera Fashion Boutique:

Thank you for shopping at Pera Fashion Boutique. We strive to ensure that your shopping experience with us is enjoyable and satisfactory. Please read our return policy carefully to understand how returns and exchanges are processed.

  1. Eligibility:

    • Items purchased from Pera Fashion Boutique are eligible for return or exchange within 30 days from the date of purchase.
    • To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it. All original tags and labels must be intact and attached to the item.

  2. Exclusions:

    • Returns or exchanges will not be accepted if the item shows signs of wear, use, or damage.
    • Items without their original tags or labels attached will not be eligible for return or exchange.
    • Customized or personalized items cannot be returned or exchanged unless they are defective or damaged upon receipt.

  3. Return Process:

    • To initiate a return or exchange, please contact our customer service team within 30 days of receiving your order. 
    • When contacting us, please provide your order number and details about the item you wish to return or exchange.
    • Once your return request is approved, we will provide you with a return authorization number (RA#) and instructions on how to return the item.

  4. Return Shipping:

    • Customers are responsible for the return shipping costs unless the item is defective or damaged upon receipt.
    • We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

  5. Refund or Exchange:

    • Upon receiving and inspecting the returned item, we will process your refund or exchange based on the condition of the item and compliance with our return policy.
    • Refunds will be issued to the original payment method used for the purchase within [number] business days after the return is received and approved.
    • Exchanges will be processed promptly, and the replacement item will be shipped to you at no additional cost.

  6. Final Sale Items:

    • Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.

By shopping at Pera Fashion Boutique, you agree to abide by our return policy. If you have any questions or concerns regarding returns or exchanges, please don't hesitate to contact our customer service team for assistance. Thank you for choosing Pera Fashion Boutique for your fashion needs.